The Reporting screen is split into two sides. On the left is a list of all sent Links, with the most recently created at the top. Administrators can see all Links sent from their workspace, Project Owners can see Links sent from their projects, and Users can see their own sent Links.
To find a link, you can use the search bar to search by link title or URL. You can also click the headers to sort by name, sent date, or last activity. Administrators and Project Owners are able to filter by: Sent by me, Sent by others, and Expired.
To the right of each Link, click the action menu to copy the link, edit, expire, or open it, or export its feedback. Once a Link is selected, you’ll see the right side of the screen populate with data. You’ll be able to see your analytics in four different displays: Info, Viewers, Files, and History.
The Info tab is where you’ll find general information about this Link. At the top is a map of viewer activity that you can zoom and scroll through. Use this compass icon to turn the map on and off.
Next, you’ll see the sender’s avatar and name. Below, you’ll find some high-level stats: total views, downloads, comments, reviewers, files, and approvals.
In the Viewers tab, you’ll see all your recipients in an alphabetical list. You can search for a specific viewer using the search bar. Each viewer’s info tile contains their profile information and shows what assets they viewed. For example, if a viewer only viewed 3 of the 7 assets in a Link, only 3 would show up.
The percentage of each asset viewed is represented as a blue progress bar. This progress bar and percentage point are matched to the point in the video's duration up to which playback has occurred, not to the total percentage of the video viewed. For example, if a viewer received a 2 hour video, and skipped ahead to begin playback at the 1.5 hour mark without watching the first 1.5 hours, their progress would be displayed as 75%. This can be checked by comparing the start-play event in the Analytics to the playback progress percentage.
If a named recipient hasn’t viewed any assets, they will show up without any assets listed. Non-users are listed as Anonymous, with their IP address because we don’t have their email or title.
In the top-right, click the action menu for the option to export link event history as a text or .csv file.
Go to the Files tab to see a breakdown of activity by asset in the Link. Each asset will have a list of who has viewed it, to what percentage, and any comments, downloads, or approvals that viewer has made.
Clicking on a file thumbnail will take you to the asset detail page in its project home.
In the History tab you’ll find a chronological list of all Link activity, from viewers as well as team members who made changes to the Link. At the top you’ll find the viewer activity map, which you can toggle on and off. Use the search bar to search for a name or activity of the event, and the action menu for the option to export actions as a .csv file.
Underneath, you’ll find a complete audit of viewer events including views, plays, approvals, comments, edited comments, replies, deleted comments, drawings, downloads, exports, and imports. You’ll also see edits to the Links including new versions added and comments marked as done.
Clicking the plus button next to a user’s avatar reveals their IP address and device information.