Magic Links perform several silent detections to ensure the security of your access to the system. Here is how to understand a few common error messages:
This is also the same for mobile-to-computer users, such as requesting a link from your phone and trying to access it on your computer and vice versa.
Another message could be that the Magic Link is "expired." The reason for this is that the link was accessed after the 20-minute expiration. We keep a time limit on these links to help keep your files safe and secure. If you see this message you will need to request another one to be able to login.